To reduce wait times, the Arizona Department of Transportation (ADOT) Motor Vehicle Division (MVD) is opening its three Tucson-area offices offices at 7:30 a.m. to give more people the opportunity to visit before work.
“We want to provide more opportunities for customers to get their business done quickly with MVD,” ADOT Motor Vehicle Division Director Eric Jorgensen said. “We are committed to improving wait times and making the overall customer experience better.”
The MVD will be monitoring the effectiveness of the early opening-time experiment throughout the summer.
MVD’s efficiency efforts are already yielding improvements such as printing temporary credentials at customer service windows instead of sending customers to a separate line. Also, customers who need to retake the driving test can go directly to the testing area instead of waiting in another line to reverify applications.
To accommodate the early office openings, employees are working alternative schedules.
The new hours have been in place for a couple weeks and the MVD has already noticed improvements in wait times.
“Our approach of experimenting and assessing MVD’s processes has yielded and will continue to yield improvements that benefit customers around Arizona,” Jorgensen said.
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