Logicalis US, an international IT solutions and managed-services provider, said recently it has added a new service desk location in Tempe to help grow sales and service capabilities in the western part of the United States.
Bob Chapp, senior director of service desk solutions, will manage the Tempe site and all Logicalis service desk operations in the country.
"As IT professionals adopt more service-defined strategies, they are outsourcing key functions like service and help desk capabilities to skilled third parties like Logicalis that are capable of delivering those services with the high quality and consistency their users both expect and demand," Mike Martin, senior vice president of solutions and services for Logicalis US, said. "We have long supported our clients' service desk needs from our Michigan location and we will continue to do so. As demand has increased for outsourced services, however, our service desk business has grown significantly. To meet that demand, we are increasing our staff and strategically locating the new facility in an area that gives all of our service desk clients access to redundant teams for business continuity purposes."
Logicalis will add 30 or more jobs to the Tempe office to support the service desk expansion. Since the area is home to many bilingual residents, Logicalis plans to hire a number of Spanish-speaking employees.
"One of the most unique things about Logicalis' U.S. service desk business is that our employees are not overseas; they are all located inside the United States," Chapp said. "And because we are able to provide our services at a price point that delivers a better return on investment for our clients than trying to build out and manage these services on their own in house, our service desk business has grown by 77 percent year over year. By expanding our services footprint, we can now bring new talent to Logicalis to serve the needs of our service desk clients while simultaneously developing a career growth plan for those new hires inside the organization."