Salt River Project warns customers of scam threat


The SRP is telling its customers to be aware of a scammer who is presenting himself as a SRP employee.  

The Salt River Project (SRP) recently issued a warning about a scam that attempts to deceive customers to make money payments under threat of power disconnection.

The SRP is telling its customers to be aware of the scammer who is presenting himself as a SRP employee. The scam involves contacting SRP customers and informing them that if they do not make a payment they will lose their power connection. The SRP said the scam is ongoing and aggressive. The SRP has also released an audio file for customers to hear so that they will be familiar with the scam if they are targeted.

Renee Castillo, senior director of SRP's customer experience services, said customers need to be aware of the scam.

"We want our residential and businesses customers to be aware, because all of our customers are being targeted," Castillo said. "SRP cares about its customers and does not use high-pressure tactics nor will we ask for prepaid cards." 

SRP has further advised customers to never give out credit card information to a caller without first knowing the caller's identity. 

Concdrned customers can call SRP at either the business contact center of the residential contact center.

Customers who are targeted also can contact the Arizona attorney general's office at 602-542-5763.

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