Arizona Department of Transportation working on cutting wait times at Motor Vehicle Division locations


As part of the Arizona Department of Transportation's (ADOT) commitment to continuous improvement, the Motor Vehicle Division (MVD) is using the Phoenix West office at 51st Avenue and Indian School Road for a test program for cutting the out-the-door times in half.

Repurposing the automated number system is one idea employees will try in the coming months to identify improvements that can be implemented at all MVD offices.

"Nothing is off-limits as we and others at ADOT answer Gov. (Doug)  Duceys call to operate at the speed of business," ADOT Motor Vehicle Division Director Eric Jorgensen said. "We're ready to experiment with any element of MVD.

"The roadmap for continuous improvement begins with planning. What played out in the lobby on this day began with brainstorming sessions in a large employee training room downstairs that's become an innovation center for a team made up of staff from the West Phoenix and other MVD offices, MVD leadership and ADOTs continuous improvement specialists."

ADOT is looking at everything from driver licenses to titles and registrations and brainstorming possible solutions to issues with those processes, West Phoenix MVD office manager Steven Parra, who oversees the experimentation, said. "Its exciting to be a part of a venture where we get to actually test the ideas we come up with to see if they work."

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