Cisco's launch of new business performance insight allows customers to protect revenue, improve digital experiences and manage brand reputation due to business metrics for Cisco Cloud Observability. This new feature, integrated with Amazon Web Services (AWS) cloud services, is designed to help businesses increase efficiency in decision-making and prioritization.
The announcement from Cisco comes with some crucial specifics about these features. According to an article from Cisco, these business metrics will enable customers to increase business context when they observe end-to-end flow of new applications. Integration of business metrics and AWS cloud services enhances and broadens Cisco's business transaction monitoring. This enables customers to swiftly correlate digital experiences with business outcomes, facilitating quicker, more informed decisions and prioritizations. Expanding cloud services, guided by customer feedback, empowers Cisco to seamlessly integrate applications and business metrics with AWS services, influencing customers within the realm of business transactions.
Moreover, this capability offers multiple benefits through its comprehensive design. According to an article from Cisco, This new capability allows users to have support for many business metrics within one transaction, effortless identification of business transactions configured with operational metrics for streamlined troubleshooting, an intuitive configuration interface that allows users to review the accuracy of business transaction attributes and establish alerts for mission-critical metrics, sophisticated KPI visualization, encompassing baseline performance and a trend line for historical analysis, facilitating the seamless detection of abnormal business performance, and Segmenting data based on chosen attribute values for swift visibility into the most affected customer segments.
This advancement in technology was further elucidated by Ronak Desai. According to Ronak Desai, SVP and GM for Cisco AppDynamics and Full-Stack Observability, "By elevating business metrics to first-class status, similar to other performance-related metrics, we enable organizations to mature their observability practice by empowering technical teams to prioritize technical issues that are aligned with business outcomes."
Support for this feature doesn't just stop at its release. According to an article from CIO&Leader, 10 additional services already pre-integrated with Cisco Cloud Observability have been shown support for by Cisco. Application owners can attain comprehensive cross-domain visibility throughout the entire stack by connecting applications, business transactions, business metrics, and extending support for AWS infrastructure services.